Outage in Vonage Contact Centre (VCC)
IR27186 - Historical Analytics not displaying some data
Resolved Major
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Outage Details
We are currently investigating this issue.
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/21/2025 02:32PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
IDENTIFIED
3 days ago - at 08/21/2025 12:22PM
We are actively working on the resolution. We are speeding up processing the remaining messages to restore the historical data being available in Analytics
IDENTIFIED
4 days ago - at 08/21/2025 10:35AM
We have identified the possible root cause, and we are working in deploying a solution.
INVESTIGATING
4 days ago - at 08/21/2025 08:23AM
We are currently investigating this issue.
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