Outage in Vonage Contact Centre (VCC)
IR27216 - Issues with calls
Resolved MajorIncident Report
We are currently aware of an ongoing issue involving one of the third-party carriers. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/14/2025 02:23PM
This non Vonage incident has been resolved.
MONITORING
9 days ago - at 10/13/2025 04:46PM
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
INVESTIGATING
9 days ago - at 10/13/2025 03:02PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 10/13/2025 03:01PM
We are currently aware of an ongoing issue involving one of the third-party carriers. Our Incident Management team is investigating the issue with priority.
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