Outage in Vonage Contact Centre (VCC)
IR27219 - Agent workspace - Unable to route digital interactions
Resolved MinorIncident Report
We have identified a problem with digital interactions in the EMEA and NAM region. We are now progressing to recover service.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/15/2025 02:12PM
This issue has been resolved, and the service is now recovered. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
INVESTIGATING
6 months ago - at 10/15/2025 12:14PM
We have identified a problem with digital interactions in the EMEA and NAM region. We are now progressing to recover service.
Latest Vonage Contact Centre (VCC) outages
IR27305 - Dynamic audio announcements failing - 5 days ago
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