Outage in Vonage Contact Centre (VCC)

IR 27221 - Service Outage

Resolved Major
October 15, 2025 - Started 7 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently aware of an issue affecting the connectivity for all regions. Our Incident Management team is investigating the issue with priority.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/15/2025 10:51PM

Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

INVESTIGATING 7 days ago - at 10/15/2025 09:03PM

Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

INVESTIGATING 7 days ago - at 10/15/2025 08:13PM

Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

INVESTIGATING 7 days ago - at 10/15/2025 07:28PM

Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available. If you experience any issues contacting us using the standard contact numbers, please use +18556240126

INVESTIGATING 7 days ago - at 10/15/2025 06:59PM

Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available

INVESTIGATING 7 days ago - at 10/15/2025 06:06PM

The incident management team continues to investigate the issue as a top priority.

INVESTIGATING 7 days ago - at 10/15/2025 04:52PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 10/15/2025 04:50PM

We are currently aware of an issue affecting the connectivity for all regions. Our Incident Management team is investigating the issue with priority.

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