Outage in Vonage Contact Centre (VCC)

IR27228 - WebRTC connectivity issues

Resolved Minor
October 24, 2025 - Started about 2 months ago - Lasted 5 days
Official incident page

Incident Report

We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) WebRTC

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/29/2025 08:09AM

This incident has been resolved, if you are still experiencing issues please contact support.

MONITORING about 2 months ago - at 10/24/2025 08:28PM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

INVESTIGATING about 2 months ago - at 10/24/2025 07:20PM

We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.

INVESTIGATING about 2 months ago - at 10/24/2025 05:39PM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

INVESTIGATING about 2 months ago - at 10/24/2025 05:01PM

We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.

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