Outage in Vonage Contact Centre (VCC)
IR27249 - Inbound call quality issues
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting inbound calls to certain number ranges. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 12/22/2025 04:48PM
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
MONITORING
22 days ago - at 12/22/2025 12:52PM
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
INVESTIGATING
22 days ago - at 12/22/2025 09:07AM
We are currently aware of an ongoing issue affecting inbound calls to certain number ranges. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
IR27247 - Issues with Schedules - 27 days ago
IR27243 - call connectivity issues in EMEA region - about 1 month ago
IR27241 - call connectivity issues in APAC region - about 1 month ago
IR27239 - AI Studio issues - about 2 months ago
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