Outage in Vonage Contact Centre (VCC)
IR27243 - call connectivity issues in EMEA region
Resolved MajorIncident Report
We are currently aware of an ongoing issue involving our telephony partner GTT in the EMEA region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/08/2025 06:57PM
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
INVESTIGATING
about 1 month ago - at 12/08/2025 02:24PM
The incident management team continues to work with GTT to identify the problem.
INVESTIGATING
about 1 month ago - at 12/05/2025 01:03PM
We are currently aware of an ongoing issue involving our telephony partner GTT in the EMEA region. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
IR27249 - Inbound call quality issues - 22 days ago
IR27247 - Issues with Schedules - 27 days ago
IR27241 - call connectivity issues in APAC region - about 1 month ago
IR27239 - AI Studio issues - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5350 services available
Integrations with
