Outage in Vonage Contact Centre (VCC)
IR27243 - call connectivity issues in EMEA region
Resolved MajorIncident Report
We are currently aware of an ongoing issue involving our telephony partner GTT in the EMEA region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/08/2025 06:57PM
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
INVESTIGATING
4 days ago - at 12/08/2025 02:24PM
The incident management team continues to work with GTT to identify the problem.
INVESTIGATING
8 days ago - at 12/05/2025 01:03PM
We are currently aware of an ongoing issue involving our telephony partner GTT in the EMEA region. Our Incident Management team is investigating the issue with priority.
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