Outage in Vonage Contact Centre (VCC)

IR27241 - call connectivity issues in APAC region

Resolved Major
December 03, 2025 - Started about 1 month ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently aware of an ongoing network issue involving our partner GTT in APAC region. Our Incident Management team is investigating the issue with priority
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions

Need to monitor Vonage Contact Centre (VCC) outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Vonage Contact Centre (VCC)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/04/2025 11:17AM

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.

MONITORING about 1 month ago - at 12/03/2025 04:22PM

We have identified the problem with one of our carrier partners. Mitigations have been applied to restore service and we are working with the carrier to fully remediate the root cause.

INVESTIGATING about 1 month ago - at 12/03/2025 01:29PM

We are currently aware of an ongoing network issue involving our partner GTT in APAC region. Our Incident Management team is investigating the issue with priority

Latest Vonage Contact Centre (VCC) outages

IR27249 - Inbound call quality issues - 22 days ago
IR27248 - Audio issues during Agent Assist payment sessions - 26 days ago
IR27247 - Issues with Schedules - 27 days ago
IR27243 - call connectivity issues in EMEA region - about 1 month ago
IR27239 - AI Studio issues - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook