Outage in Vonage Contact Centre (VCC)

IR27241 - call connectivity issues in APAC region

Resolved Major
December 03, 2025 - Started 10 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently aware of an ongoing network issue involving our partner GTT in APAC region. Our Incident Management team is investigating the issue with priority
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/04/2025 11:17AM

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.

MONITORING 9 days ago - at 12/03/2025 04:22PM

We have identified the problem with one of our carrier partners. Mitigations have been applied to restore service and we are working with the carrier to fully remediate the root cause.

INVESTIGATING 10 days ago - at 12/03/2025 01:29PM

We are currently aware of an ongoing network issue involving our partner GTT in APAC region. Our Incident Management team is investigating the issue with priority

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