Outage in Vonage Contact Centre (VCC)

IR27248 - Audio issues during Agent Assist payment sessions

Resolved Minor
December 18, 2025 - Started 26 days ago - Lasted 4 days
Official incident page

Incident Report

We are currently aware of an ongoing issue affecting the PCI Agent Assist. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) PCI Payments

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 12/22/2025 09:56AM

This incident has been resolved. If you are still impacted please contact support.

MONITORING 25 days ago - at 12/19/2025 09:43AM

We have made a change to mitigate the impacted component and we are monitoring. If you are still experiencing issues please contact Support.

INVESTIGATING 26 days ago - at 12/18/2025 09:56PM

We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.

INVESTIGATING 26 days ago - at 12/18/2025 07:30PM

We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.

INVESTIGATING 26 days ago - at 12/18/2025 05:48PM

We are currently aware of an ongoing issue affecting the PCI Agent Assist. Our Incident Management team is investigating the issue with priority.

Latest Vonage Contact Centre (VCC) outages

IR27249 - Inbound call quality issues - 22 days ago
IR27247 - Issues with Schedules - 27 days ago
IR27243 - call connectivity issues in EMEA region - about 1 month ago
IR27241 - call connectivity issues in APAC region - about 1 month ago
IR27239 - AI Studio issues - about 2 months ago

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