Outage in Vonage Contact Centre (VCC)

IR27248 - Audio issues during Agent Assist payment sessions

Resolved Minor

December 18, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently aware of an ongoing issue affecting the PCI Agent Assist. Our Incident Management team is investigating the issue with priority.

Components affected

Vonage Contact Centre (VCC) PCI Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/22/2025 09:56AM

This incident has been resolved. If you are still impacted please contact support.

MONITORING about 2 months ago - at 12/19/2025 09:43AM

We have made a change to mitigate the impacted component and we are monitoring. If you are still experiencing issues please contact Support.

INVESTIGATING about 2 months ago - at 12/18/2025 09:56PM

We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.

INVESTIGATING about 2 months ago - at 12/18/2025 07:30PM

We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.

INVESTIGATING about 2 months ago - at 12/18/2025 05:48PM

We are currently aware of an ongoing issue affecting the PCI Agent Assist. Our Incident Management team is investigating the issue with priority.

Latest Vonage Contact Centre (VCC) outages

IR27262 - Outbound calls going back to the IVR - 10 days ago

IR27261 - Outbound calls intermittently not connecting - 12 days ago

IR27249 - Inbound call quality issues - about 2 months ago

IR27247 - Issues with Schedules - about 2 months ago

IR27243 - call connectivity issues in EMEA region - 2 months ago

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