Outage in Vonage Contact Centre (VCC)
IR27235 VCC: WrapUp issues in NAM
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting agents' wrap-up duration in the NAM region for some customers. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/13/2025 02:01PM
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
MONITORING
2 months ago - at 11/12/2025 10:14PM
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
INVESTIGATING
2 months ago - at 11/12/2025 09:33PM
We are currently aware of an ongoing issue affecting agents' wrap-up duration in the NAM region for some customers. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
Latest Vonage Contact Centre (VCC) outages
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