Outage in Vonage Contact Centre (VCC)
IR27235 VCC: WrapUp issues in NAM
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting agents' wrap-up duration in the NAM region for some customers. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 11/13/2025 02:01PM
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
MONITORING
about 1 month ago - at 11/12/2025 10:14PM
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
INVESTIGATING
about 1 month ago - at 11/12/2025 09:33PM
We are currently aware of an ongoing issue affecting agents' wrap-up duration in the NAM region for some customers. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
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