Outage in Vonage Contact Centre (VCC)
IR27407 - Historical Analytics Scheduled Deliveries issue
Resolved MinorIncident Report
We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 08/04/2026 01:05PM
We have a confirmation that the issue with Historical Analytics is now resolved.
INVESTIGATING
17 days ago - at 08/04/2026 12:36PM
We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR 27416 - Calls dropping / One way audio in EMEA - about 20 hours ago
Reported issues with calls dropping in APAC - 10 days ago
IR27404 - problems with Virtual Assistant - 23 days ago
IR27399 - problems with Virtual Assistant - 28 days ago
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