Outage in Vonage

Mexico SMS - Delivery degradation of preregistered domestic and international traffic to Telcel Mexico

Resolved Minor
December 13, 2024 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently observing degradation of Outbound SMS from preregistered domestic and international brands to Telcel Mexico. You may experience delivery failures or delays. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 12/14/2024 03:07AM

This incident has been resolved.

MONITORING 7 months ago - at 12/14/2024 12:48AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 12/13/2024 11:54PM

We are currently observing degradation of Outbound SMS from preregistered domestic and international brands to Telcel Mexico. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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