Outage in Vonage

Video Insights-API performance degradation

Resolved Minor
July 02, 2025 - Started about 18 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with Video Insights-API data synchronization, some may be experiencing a degradation of service. Our team is investigating and working to resolve the problem as quickly as possible. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 07/02/2025 10:51AM

The performance degradation issue has been resolved. The Video Insights API and Video Analytics on the Unified API Dashboard and Account Portal are now functioning as expected. Data synchronization will continue throughout the day. The latest available data is from June 29th 2025. We apologize for all inconvenience caused.

INVESTIGATING about 17 hours ago - at 07/02/2025 09:24AM

We are continuing to investigate this issue.

INVESTIGATING about 17 hours ago - at 07/02/2025 09:23AM

We are continuing to investigate this issue.

INVESTIGATING about 18 hours ago - at 07/02/2025 09:07AM

We are currently experiencing issues with Video Insights-API data synchronization, some may be experiencing a degradation of service. Our team is investigating and working to resolve the problem as quickly as possible. We apologize for the inconvenience.

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