Outage in Vonage
Service Issue in Platform
Resolved MinorIncident Report
Our monitoring system has alerted us to a service issue with our platform.
While we determine the specific impact and begin corrective measures, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the multiple services.
We aim to provide an update on our investigation within 1 hour
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/06/2025 08:17AM
This incident has been resolved.
MONITORING
5 months ago - at 11/06/2025 12:33AM
Vonage services are fully restored following the billing issue which impacted service for some Voice and SMS API customers. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
IDENTIFIED
5 months ago - at 11/05/2025 06:13PM
Our engineering team has identified that a billing issue impacted service for some Voice and SMS API customers. We have applied initial mitigations and service is restored for affected customers. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
5 months ago - at 11/05/2025 04:40PM
Our monitoring system has alerted us to a service issue with our platform.
While we determine the specific impact and begin corrective measures, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the multiple services.
We aim to provide an update on our investigation within 1 hour
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Vonage outages
Italy SMS - Delivery Degradation towards Wind and TIM Networks - about 8 hours ago
China SMS - Delivery degradation of Pre-Registered brands - about 10 hours ago
Switzerland SMS - Delivery Degradation towards Salt network - about 20 hours ago
Service Issue with Email Verification: Verify V2 - 1 day ago
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