Outage in Vonage

Service Issue in Platform (Voice API / SIP)

Resolved Minor

November 19, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring system has alerted us to a potential service issue with our platform. Customers may be seeing some calls, primarily to North America, failing to connect. Customers will receive a 500 SIP response for SIP calls and a 'failed' callback for API calls. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/19/2025 08:51PM

This incident has been resolved.

MONITORING 4 months ago - at 11/19/2025 06:50PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/19/2025 06:42PM

The issue has been identified and corrective actions taken.

INVESTIGATING 4 months ago - at 11/19/2025 06:03PM

Our monitoring system has alerted us to a potential service issue with our platform.

Customers may be seeing some calls, primarily to North America, failing to connect. Customers will receive a 500 SIP response for SIP calls and a 'failed' callback for API calls.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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