Dashboard Login Issue

This incident has been resolved.

During this incident, customers may have encountered a dashboard login issue. When customers tried to log in, customers were re-directed to the login page repeatedly.

The list of impacted services during the incident has been confirmed as follows:
Customer Dashboard - Log-in

Please let support@api.vonage.com know if you continue to experience any problems in this area.

We have implemented a fix for this issue.

You may have encountered a customer dashboard login issue. When you tried to log in, you were directed to the login page repeatedly.

The list of impacted services has been confirmed as follows:
Customer Dashboard - Log-in

We will continue to monitor services during the next few hours and post updates should anything change.

We have identified the root cause of this issue, and we’re working on getting the issue fixed.

Our monitoring system has alerted us to a potential service issue with the customer dashboard login.

We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within one hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.