Outage in Vonage
USA SMS - Delivery degradation towards a carrier partner's network affecting 10DLC numbers
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced SMS delivery degradation affecting 10DLC (10-digit long code) numbers when sending messages to AT&T's network. The issue impacted customers' ability to connect to and send SMS messages through these 10-digit long numbers. The incident was resolved after 21.7 hours of service disruption, with Vonage working alongside carrier partners to restore full functionality.
We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/29/2026 03:33PM
This incident has been resolved.
MONITORING
1 day ago - at 04/29/2026 09:57AM
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
MONITORING
2 days ago - at 04/29/2026 04:46AM
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
2 days ago - at 04/29/2026 02:53AM
We continue to work to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
2 days ago - at 04/29/2026 12:43AM
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
2 days ago - at 04/28/2026 10:13PM
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
2 days ago - at 04/28/2026 09:14PM
We are working to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
2 days ago - at 04/28/2026 05:51PM
We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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