Outage in Vonage
Deliverability Issues for WhatsApp Messages API
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced deliverability issues with WhatsApp messages through their Messages API that affected customers' ability to send messages via the WhatsApp channel. The incident lasted approximately 2 hours, occurring from 11:15 UTC to 12:16 UTC on April 30th, 2026. Vonage engineers worked with their provider to resolve the issue and services were fully restored.
We are aware of issues that may be impacting your message deliverability on the WhatsApp channel for the Messages API.
Our engineers are working with our provider to resolve the issue. We’ll provide further updates within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 04/30/2026 01:52PM
Vonage services are fully restored following today's interruption affecting WhatsApp message deliverability from [2026-04-30 11:15:00] UTC until [2026-04-30 12:16:00] UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
MONITORING
about 12 hours ago - at 04/30/2026 01:22PM
Vonage services continue to show signs of recovery following today's interruption affecting WhatsApp message deliverability.
We'll continue to provide further updates here within 2h and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
about 14 hours ago - at 04/30/2026 11:59AM
We are aware of issues that may be impacting your message deliverability on the WhatsApp channel for the Messages API.
Our engineers are working with our provider to resolve the issue. We’ll provide further updates within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com.
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