Outage in Vonage
Delayed Status Callback Delivery and Inbound Traffic Issues in the WhatsApp Channel
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced delayed status callback delivery and inbound traffic issues in the WhatsApp channel affecting both the Messages API and Verify API V2, caused by a third-party supplier problem. The incident resulted in delayed callback notifications and inbound message delivery failures for WhatsApp traffic. The issue was resolved after 2.6 hours with full service restoration.
We are aware of an issue that may be affecting callback delivery for the WhatsApp channel within the Messages API, resulting in delayed callback delivery.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 05/19/2026 07:15AM
Vonage services are fully restored following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel from 2026-05-19 04:13:00 UTC until 2026-05-19 06:45:00 UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
MONITORING
about 22 hours ago - at 05/19/2026 06:22AM
Vonage services continue to show signs of recovery following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel.
We'll continue to provide further updates here within 60 minutes and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
about 23 hours ago - at 05/19/2026 05:58AM
We have identified an issue with a third-party supplier that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.
We also observed that the incident is impacting inbound WhatsApp traffic for the Messages API, resulting in inbound message delivery failures.
We’ll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
about 23 hours ago - at 05/19/2026 05:20AM
Our engineering team has identified the issue that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.
We will continue to provide further updates within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
about 23 hours ago - at 05/19/2026 05:04AM
Our engineering team is actively working to resolve the issue affecting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2, which is causing delayed callback notifications.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
about 24 hours ago - at 05/19/2026 04:41AM
We are aware of an issue that may be affecting callback delivery for the WhatsApp channel within the Messages API, resulting in delayed callback delivery.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
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