Outage in Vonage
France Silent Authentication - Service degradation affecting the Bouygues Telecom network
Resolved MinorIncident Report
Summary AI Generated
Vonage's Silent Authentication service experienced a roughly 53-hour degradation affecting the Bouygues Telecom network in France. The root cause was identified at the end operator level, with Vonage's carrier partner investigating and implementing a fix. The incident was fully resolved on September 14, 2026.
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 09/14/2026 03:42PM
This incident has been resolved.
MONITORING
about 15 hours ago - at 09/14/2026 02:03PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 17 hours ago - at 09/14/2026 11:38AM
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly.
If you have any questions or concerns, please contact api.support.vonage.com
INVESTIGATING
3 days ago - at 09/12/2026 11:01AM
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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