Outage in Vonage
Indonesia SMS - Delivery degradation affecting Domestic Brands towards Smartfren Network
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced a 3.6-hour SMS delivery degradation affecting Domestic Brands sending messages to Indonesia's Smartfren network, with users experiencing missing or delayed outbound SMS and delivery receipts. The root cause was investigated by the carrier. A fix was implemented and monitored before the incident was fully resolved.
We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 09/14/2026 02:05PM
This incident has been resolved.
MONITORING
about 16 hours ago - at 09/14/2026 12:42PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 18 hours ago - at 09/14/2026 10:29AM
We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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