Outage in Vorco

Unplanned Event - National Backhaul Issues

Resolved Major

January 10, 2023 - Started over 3 years ago
Official incident page

Incident Report

Start Time: 1240 Service(s) Affected: Internet Connectivity Customer Impact: Customers outside of Auckland on non-Chorus fibre services appear to be flapping. We're looking into this with the highest priority and will provide a further update soon. We apologise for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 01/11/2023 01:48AM

Backhaul vendor has advised that remedial actions to restore stability have been undertaken and our monitoring is reflecting the same.

IDENTIFIED over 3 years ago - at 01/11/2023 12:25AM

We've confirmed there is a backhaul vendor fault and are awaiting further details on the nature of the fault/estimated time to repair.

INVESTIGATING over 3 years ago - at 01/11/2023 12:13AM

Start Time: 1240
Service(s) Affected: Internet Connectivity
Customer Impact: Customers outside of Auckland on non-Chorus fibre services appear to be flapping. We're looking into this with the highest priority and will provide a further update soon.

We apologise for any inconvenience this may cause.

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