Outage in Voyado

Email Recommendation Timeouts

Resolved Minor

January 07, 2025 - Started 14 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating the timeouts for Email Recommendations.

Components affected

Voyado Email Recommendations

Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 01/07/2025 01:22PM

This incident has been resolved.

INVESTIGATING 14 days ago - at 01/07/2025 11:19AM

We have identified the problem and is working to deploy a fix. We have also remediated a part of the degraded performance.

INVESTIGATING 14 days ago - at 01/07/2025 10:23AM

We are currently investigating the timeouts for Email Recommendations.

Latest Voyado outages

Engage - Automation statistics report - data stale - about 16 hours ago

[Engage] FTP is unreachable for some customers - 5 days ago

Engage: We are seeing connection errors/timeouts against our API and also affecting the user interface for some customers - about 1 month ago

Engage- slowness in automations - about 2 months ago

[ENGAGE] INFO: SMS degradation from earlier today - about 2 months ago

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