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Outage in Voyado

[Engage] Slow Response Times on Contact API

Resolved Major
August 19, 2025 - Started 8 months ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified increased response times on our Contacts API. Users may experience slow response times and potential timeouts. Our team is actively working on deploying a hotfix as soon as possible to resolve the issue.
Components affected
Voyado API

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/19/2025 02:49PM

We have been monitoring the performance closely and can confirm that services are now running as expected. We apologize for any inconvenience caused during this incident, and can confirm that it has been resolved.

MONITORING 8 months ago - at 08/19/2025 01:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 08/19/2025 11:22AM

Unfortunately our initial hotfix did not fully resolve our API response times. We are currently deploying a new hotfix to resolve this issue.

MONITORING 8 months ago - at 08/19/2025 09:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 08/19/2025 08:05AM

We have identified increased response times on our Contacts API. Users may experience slow response times and potential timeouts. Our team is actively working on deploying a hotfix as soon as possible to resolve the issue.

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