Outage in Voyado

[Engage] Slow Response Times on Contact API

Resolved Major
August 19, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified increased response times on our Contacts API. Users may experience slow response times and potential timeouts. Our team is actively working on deploying a hotfix as soon as possible to resolve the issue.
Components affected
Voyado API

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/19/2025 02:49PM

We have been monitoring the performance closely and can confirm that services are now running as expected. We apologize for any inconvenience caused during this incident, and can confirm that it has been resolved.

MONITORING about 2 months ago - at 08/19/2025 01:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/19/2025 11:22AM

Unfortunately our initial hotfix did not fully resolve our API response times. We are currently deploying a new hotfix to resolve this issue.

MONITORING about 2 months ago - at 08/19/2025 09:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/19/2025 08:05AM

We have identified increased response times on our Contacts API. Users may experience slow response times and potential timeouts. Our team is actively working on deploying a hotfix as soon as possible to resolve the issue.

Latest Voyado outages

[Elevate] Search-page returning sporadic errors - 4 days ago
[Engage] - Inacurate Data In Revenue Overview Dashboard - 9 days ago
[Engage] Delayed sendout status updates - 10 days ago
[Engage] v3 Orders Currently Unavailable - 17 days ago
[Engage] Email Sendout Disruption - 18 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook