Outage in Voyado

[Engage] Slow Response Times on Contact API

Resolved Major
August 19, 2025 - Started 28 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified increased response times on our Contacts API. Users may experience slow response times and potential timeouts. Our team is actively working on deploying a hotfix as soon as possible to resolve the issue.
Components affected
Voyado API
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 08/19/2025 02:49PM

We have been monitoring the performance closely and can confirm that services are now running as expected. We apologize for any inconvenience caused during this incident, and can confirm that it has been resolved.

MONITORING 27 days ago - at 08/19/2025 01:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 08/19/2025 11:22AM

Unfortunately our initial hotfix did not fully resolve our API response times. We are currently deploying a new hotfix to resolve this issue.

MONITORING 28 days ago - at 08/19/2025 09:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 08/19/2025 08:05AM

We have identified increased response times on our Contacts API. Users may experience slow response times and potential timeouts. Our team is actively working on deploying a hotfix as soon as possible to resolve the issue.

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