[Engage] System Performance Degradation

After closely monitoring the situation, we can now confirm that the incident has been resolved. The steps we took to address the issue have held up, and the platform has been stable since.

We know this disruption caused real headaches and we’re genuinely sorry for the impact it had. While we’re not in a position to point to an exact root cause just yet, our team is deep into the investigation. Once we have a full picture, we’ll share a detailed post mortem outlining what happened and what we’re doing to make sure it doesn’t happen again.

Thanks for bearing with us, and we appreciate your patience and trust.

The fix has been implemented and we are seeing positive results since a few minutes back.
We will continue to monitor the performance to make sure the positive effect of the fix is not temporary.

We have found the source of the degradation and are working on a fix.

We are continuing our investigations.

We have not been able to mediate the effects and still see service degradation across most parts of the platform.

We are continuing to troubleshoot at full force.

At the moment we can see service degradations for most customers and across a variety of functionality including the API:s and the user interface in the application.

We are currently investigating indications of general slowness and degraded performance. Users may experience unusually long loading times, this may also affect processing times in automations and sendouts.