Engage: performance issues affecting tracking pipeline (abandoned cart/products of interests) and reports

After deploying the fix and monitoring the system, we can confirm that the issue is resolved.

We are continuing to monitor for any further issues.

The fix has now been implemented and the system is operating normally. We are continuing monitoring the situation closely.

We have identified a solution and we are now working to deploy this change to production as soon as possible.

We are continuing to explore alternative solutions, though the root cause has not yet been fully identified. We are also engaging with our cloud provider to assist in the ongoing investigation. Further updates will be provided as new information becomes available.

Our monitoring shows that Abandoned Browse is functioning as expected, whereas Products of Interest is currently impacted.

We are actively working on the issue. We do not yet have a complete understanding of the root cause. Some abandoned cart requests are currently being processed successfully. We appreciate your patience and will continue to provide updates.

The root cause is still unknown. We’re continuing our investigation and will share updates as soon as we have more information. Apologies for the inconvenience.

We are actively investigating the issue but have not yet identified the root cause.

The issue remains under investigation. We will provide updates as they become available.

The issue is still under active investigation. We appreciate your patience while we work to resolve it.

We are currently investigating the issue which seems to be related to scaling and could lead to delays in abandoned cart/browse automations to be triggered. Also affecting loading of dashboard/reports in the UI.