Outage in Voyado

[Engage] Tracking Pipeline Degradation

Resolved Minor
June 26, 2025 - Started 7 days ago - Lasted about 5 hours
Official incident page

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Outage Details

There's a current decrease in the amount of Abandoned cart automations being triggered. A fix is being deployed.
Components affected
Voyado Messaging Voyado Other
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 06/26/2025 02:47PM

This incident has been resolved.

IDENTIFIED 7 days ago - at 06/26/2025 01:01PM

Abandoned cart automations are now working as expected. We are still working on a fix for Products of Interest.

IDENTIFIED 7 days ago - at 06/26/2025 11:01AM

The fix currently being deployed is expected to be fully implemented in approximately 2 hours. Thank you for your patience.

IDENTIFIED 7 days ago - at 06/26/2025 10:45AM

We’re seeing that this issue is affecting the entire tracking pipeline, including abandoned cart and products of interest. A fix is currently being deployed and we are monitoring the progress. We sincerely apologize for any inconvenience this may cause.

IDENTIFIED 7 days ago - at 06/26/2025 09:35AM

There's a current decrease in the amount of Abandoned cart automations being triggered. A fix is being deployed.

Latest Voyado outages

[Engage] Contact lookup Performance Degradation - about 12 hours ago
Engage: performance issues affecting tracking pipeline (abandoned cart/products of interests) and reports - 29 days ago
[Engage] System Performance Degradation - 30 days ago
Email recommendation degraded service - about 1 month ago
[Engage] Issues With Order V3 - about 1 month ago

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