Outage in Voyado

[Engage] Contact lookup Performance Degradation

Resolved Minor
July 02, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing service disruptions due to an issue with an external provider. This may affect the availability or performance of contact lookups for the subset of customers which are using this feature. We are monitoring the situation closely and will provide updates as more information becomes available.
Components affected
Voyado 3rd Party Integrations

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/02/2025 06:51PM

The affected service is restored back to normal and contact lookups are now fully operational again.

INVESTIGATING 4 months ago - at 07/02/2025 03:47PM

This issue is still being investigated by our provider. Current status and more detailed updates can be followed here: https://status.dnb.com/.

We will keep you informed about the development as we learn more.

INVESTIGATING 4 months ago - at 07/02/2025 02:31PM

We are currently experiencing service disruptions due to an issue with an external provider. This may affect the availability or performance of contact lookups for the subset of customers which are using this feature. We are monitoring the situation closely and will provide updates as more information becomes available.

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