[Engage] Message Delays and API Slowness

We have returned to normal API operations, and new messages are being sent as expected. The messages that were queued and delayed due to the incident are now being processed. A follow-up post-mortem incident report will be shared.

A hotfix has been prepared and is currently being deployed. We will share an update as soon as we know the result and the effect it has.

We have identified the issue and taken remedial action.
Initial improvements have been observed, with API performance and message delays showing signs of recovery. We're currently working on an additional fix to ensure long-term stability and are closely monitoring the situation before confirming full return to normal operations.

Our teams are fully engaged and continue working with high priority to resolve the situation. However, the issue is still ongoing and some users may continue to experience problems. We’ll share further updates as soon as we have more information.

We are currently experiencing delays with sendouts. A subset of customers may also be experiencing degraded API performance. We are investigating and will provide updates as soon as we have more information.