Outage in Voyado

[Engage] Delay in Processing of Sendouts

Resolved Minor
September 28, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing delays with sendouts affecting a subset of customers. We are investigating and will provide updates as soon as we have more information.
Components affected
Voyado Messaging

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/28/2025 10:14AM

The delayed messages have been processed and we are back to normal operations.

MONITORING 3 months ago - at 09/28/2025 09:13AM

We identified the issue that was causing message delays for a subset of customers. The affected messages are now being processed, and we will continue to monitor closely until all messages have been sent.

INVESTIGATING 3 months ago - at 09/28/2025 08:34AM

We are currently experiencing delays with sendouts affecting a subset of customers. We are investigating and will provide updates as soon as we have more information.

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