Outage in Voyado

[Engage] Design Studio: Issues with Design Studio and Data Sources

Resolved Minor

January 13, 2026 - Started 8 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing issues affecting a subset of customers when using Design Studio and emails with Data sources. Emails with an existing Data source are sent as usual, but it is currently not possible to add a Data source to new emails, and Starter modules are not loading. We are actively working to resolve the issue.

Components affected

Voyado Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 01/13/2026 11:17AM

This incident has been resolved.

IDENTIFIED 8 days ago - at 01/13/2026 09:24AM

We have identified the issue and prepared a fix, which is currently being tested and prepared for deployment.

IDENTIFIED 8 days ago - at 01/13/2026 08:34AM

We are currently experiencing issues affecting a subset of customers when using Design Studio and emails with Data sources.

Emails with an existing Data source are sent as usual, but it is currently not possible to add a Data source to new emails, and Starter modules are not loading.

We are actively working to resolve the issue.

Latest Voyado outages

[Elevate] Increased response times on various storefront API endpoints - about 23 hours ago

Engage - issue with one server affecting a subset of customers - 22 days ago

[Engage] Delays in Processing Message Statistics - about 2 months ago

Engage - Problems submitting registration forms - 2 months ago

Voyado Engage - Delay in Event Processing - 2 months ago

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