Outage in VTEX
Increase errors on checkout operations
Resolved MajorIncident Report
We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.
Components affected
VTEX CheckoutNeed to monitor VTEX outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 03/06/2023 04:44PM
Between 14:22 UTC and 14:40 UTC, due to communication errors between our checkout system and one of our databases, customers may have encountered errors when trying to add or remove items in the shopping cart, as well as other operations related to checkout .
The issue was quickly identified and completely mitigated at 14:39 UTC.
MONITORING
about 3 years ago - at 03/06/2023 02:55PM
We can confirm that the incident was quickly identified and that as of 14:40 UTC the problem is mitigated, with no further errors related to this incident so far. We continue to monitor and take additional actions to prevent these failures from happening again.
INVESTIGATING
about 3 years ago - at 03/06/2023 02:40PM
We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.
Latest VTEX outages
High error rate in stores - 5 days ago
FastStore WebOps deployments issues - 19 days ago
Intelligent Search outage - about 1 month ago
Intelligent Search outage - about 1 month ago
Checkout Service Degradation - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
