Extended delays in product reindexing queue

The issue with Intelligent Search is solved. Our sincere apologies for the disruption in our services today. We appreciate you bearing with us in the meantime. We'll provide further information shortly.

We are still monitoring our indexing queue. Most products should be indexing normally at this point.

We expect all indexing to be fully normalized within the next 30 minutes.

We can confirm an improvement on the extended delays in our platform since 07:00 AM UTC.

We expect products accumulated in our queues to be processed and indexing to be fully normalized within the next 2 hours.

This does not have any impact in the sales flow, but might cause delayed updates in search and product listing pages (e.g. promotions might not display the most up-to-date information in these pages)

We have identified processing delays in our indexing queue started on July 31 at 09:00 PM UTC (midnight).

This processing lag caused our indexing queue to grow until it started to recover automatically through our autoscaling systems on August 1 07:00 AM UTC.

We are investigating extended delays when reindexing products in Intelligent Search.