Outage in VTEX

Intermittent loading errors in credit card payments

Resolved Minor
August 17, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Need to monitor VTEX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VTEX, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating intermittent loading errors in the payment step of Checkout for some accounts.
Components affected
VTEX Checkout
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/17/2023 09:03PM

Between 12:00 and 20:15 UTC, an issue with a specific ISP in Brazil caused intermittent errors in the payment step of Checkout for some shoppers. Our monitoring systems indicate that this issue is no longer affecting VTEX stores.

INVESTIGATING about 2 years ago - at 08/17/2023 08:39PM

We continue monitoring the issue with a specific ISP in Brazil causing intermittent errors in the payment step of Checkout for some accounts. Our monitoring systems indicate that errors are gradually decreasing since 20:15 UTC.

INVESTIGATING about 2 years ago - at 08/17/2023 05:29PM

We are continuing to investigate this issue. We have strong evidence that this incident is connected to connectivity issues in a specific ISP in Brazil.

INVESTIGATING about 2 years ago - at 08/17/2023 03:51PM

We are continuing to investigate this issue. Current hypothesis is a widespread connectivity issue, affecting multiple other services in Brazil.

INVESTIGATING about 2 years ago - at 08/17/2023 03:18PM

We are investigating intermittent loading errors in the payment step of Checkout for some accounts.

Latest VTEX outages

Orders page not loading - 3 days ago
High Error Rates in Checkout - 6 days ago
Admin UI returning 404 errors - 11 days ago
Increased errors in order placement - 16 days ago
Errors in build and deployment of VTEX IO applications - 23 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook