Outage in VTEX

Intermittent loading errors in credit card payments

Resolved Minor
August 17, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating intermittent loading errors in the payment step of Checkout for some accounts.
Components affected
VTEX Checkout

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/17/2023 09:03PM

Between 12:00 and 20:15 UTC, an issue with a specific ISP in Brazil caused intermittent errors in the payment step of Checkout for some shoppers. Our monitoring systems indicate that this issue is no longer affecting VTEX stores.

INVESTIGATING over 2 years ago - at 08/17/2023 08:39PM

We continue monitoring the issue with a specific ISP in Brazil causing intermittent errors in the payment step of Checkout for some accounts. Our monitoring systems indicate that errors are gradually decreasing since 20:15 UTC.

INVESTIGATING over 2 years ago - at 08/17/2023 05:29PM

We are continuing to investigate this issue. We have strong evidence that this incident is connected to connectivity issues in a specific ISP in Brazil.

INVESTIGATING over 2 years ago - at 08/17/2023 03:51PM

We are continuing to investigate this issue. Current hypothesis is a widespread connectivity issue, affecting multiple other services in Brazil.

INVESTIGATING over 2 years ago - at 08/17/2023 03:18PM

We are investigating intermittent loading errors in the payment step of Checkout for some accounts.

Latest VTEX outages

Payments processing issues - 27 days ago
Order flow to Pick and Pack interrupted - about 1 month ago
Degraded perfomance - about 1 month ago
Orders page not loading - about 2 months ago
High Error Rates in Checkout - about 2 months ago

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