Outage in VTEX
Elevated denial rates in Mercado Pago payment connectors
Resolved Minor
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Outage Details
We are investigating an increase in transactions with authorization errors in the MercadoPagoV1 payment connector
Components affected
VTEX Internal ModulesLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/24/2023 12:28AM
This incident has been resolved.
Mercado Pago connectors presented elevated error rates between 20:12 and 00:05 UTC, but since then authorization rates are within their historical trend.
MONITORING
about 2 years ago - at 08/24/2023 12:18AM
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of the actions performed by the Mercado Pago team.
IDENTIFIED
about 2 years ago - at 08/23/2023 11:12PM
The Mercado Pago team seems to have identified the issue. We observe an improvement in authorization rates starting at 23:04 UTC.
INVESTIGATING
about 2 years ago - at 08/23/2023 10:12PM
We have received reports of similar errors in all Mercado Pago connectors (MercadoPagoV1, MercadoPagoV2), although our logs indicate impact in MercadoPagoV2 is intermittent
INVESTIGATING
about 2 years ago - at 08/23/2023 09:48PM
We are in contact with Mercado Pago to solve this issue with their connector. Transactions affected by this incident are identifiable by the following transaction log:
Response from MercadoPagoV1: <html>
<head><title>403 Forbidden</title></head>
<body> <center>
<h1>403 Forbidden</h1>
</center> </body> </html>
This indicates that requests made by VTEX are not being authorized by Mercado Pago. According to our logs, this behavior started at 20:12 UTC.
INVESTIGATING
about 2 years ago - at 08/23/2023 09:37PM
We are investigating an increase in transactions with authorization errors in the MercadoPagoV1 payment connector
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