Outage in VTEX
Elevated Errors
Resolved MinorIncident Report
We are investigating increased error rates in our platform.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/30/2023 04:08PM
This incident has been resolved.
We will provide more information about what caused this issue shortly.
IDENTIFIED
about 2 years ago - at 08/30/2023 03:48PM
We identified elevated errors started at 15:11 UTC and ceased at 15:35 UTC.
Our team is currently performing multiple lines of investigation to understand what caused this issue, but sales flow is no longer affected.
INVESTIGATING
about 2 years ago - at 08/30/2023 03:40PM
Our metrics are going back to normal. We continue investigating the issue.
INVESTIGATING
about 2 years ago - at 08/30/2023 03:30PM
We are investigating increased error rates in our platform.
Latest VTEX outages
Payments processing issues - 27 days ago
Order flow to Pick and Pack interrupted - about 1 month ago
Degraded perfomance - about 1 month ago
Orders page not loading - about 2 months ago
High Error Rates in Checkout - about 2 months ago
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