Outage in VTEX

Order Management impacted by Payments Gateway errors

Resolved Minor
October 30, 2024 - Started 2 months ago - Lasted about 3 hours

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Outage Details

We are currently working on mitigating residual impact of a short period of increased Payments Gateway errors, which occurred from 19:06 to 19:16 UTC. Merchants may be experiencing issues in order management, particularly in advancing the orders workflow due to failed payment authorization asynchronous flow. Our incident response team is working to reprocess affected orders and transactions as soon as possible. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 months ago - at 10/31/2024 12:25AM

We continue working on mitigating residual impact of a short period of increased Payments Gateway errors, which occurred from 19:06 to 19:16 UTC.

Merchants may be experiencing issues in order management, particularly in advancing the orders workflow due to failed payment authorization asynchronous flow.

Our incident response team is working to reprocess affected orders and transactions as soon as possible.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED 2 months ago - at 10/30/2024 11:25PM

We are still working on mitigating residual impact of a short period of increased Payments Gateway errors, which occurred from 19:06 to 19:16 UTC.

Merchants may be experiencing issues in order management, particularly in advancing the orders workflow due to failed payment authorization asynchronous flow.

Our incident response team is working to reprocess affected orders and transactions as soon as possible.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED 2 months ago - at 10/30/2024 10:53PM

We are currently working on mitigating residual impact of a short period of increased Payments Gateway errors, which occurred from 19:06 to 19:16 UTC.

Merchants may be experiencing issues in order management, particularly in advancing the orders workflow due to failed payment authorization asynchronous flow.

Our incident response team is working to reprocess affected orders and transactions as soon as possible.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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