Outage in VTEX

Increased errors in Checkout and Order Management

Resolved Minor
May 12, 2025 - Started about 2 months ago - Lasted about 1 hour

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Outage Details

We are currently investigating an issue in Checkout and Order Management. Some shoppers may be experiencing errors completing purchases, and some merchants may be experiencing errors in order management flows. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 05/12/2025 08:37PM

The fix for the issue in Checkout and Order Management has been implemented.

Since 20:05 UTC, shoppers should no longer be experiencing issues placing orders and merchants should no longer be experiencing issues managing orders.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING about 2 months ago - at 05/12/2025 08:25PM

We are currently investigating an issue in Checkout and Order Management.

Some shoppers may be experiencing errors completing purchases, and some merchants may be experiencing errors in order management flows.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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