Outage in VTEX
Increased errors in Checkout and Order Management
Resolved Minor
May 12, 2025 - Started 12 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue in Checkout and Order Management.
Some shoppers may be experiencing errors completing purchases, and some merchants may be experiencing errors in order management flows.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
12 months ago - at 05/12/2025 08:37PM
The fix for the issue in Checkout and Order Management has been implemented.
Since 20:05 UTC, shoppers should no longer be experiencing issues placing orders and merchants should no longer be experiencing issues managing orders.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
12 months ago - at 05/12/2025 08:25PM
We are currently investigating an issue in Checkout and Order Management.
Some shoppers may be experiencing errors completing purchases, and some merchants may be experiencing errors in order management flows.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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