Outage in VTEX

Increased errors in Sales Order System

Resolved Minor
June 28, 2025 - Started about 5 hours ago - Lasted about 2 hours

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Outage Details

We are currently investigating an issue with our Sales Order System. Affected Accounts may be experiencing errors when trying to purchase orders. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 06/28/2025 11:14AM

We are still monitoring the issues in our Sales Order System.

Affected Accounts should no longer be experiencing errors when purchasing orders.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

MONITORING about 4 hours ago - at 06/28/2025 10:17AM

The fix for the issue in the Sales Order System has been implemented.

Affected Accounts should no longer be experiencing errors when purchasing orders.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED about 5 hours ago - at 06/28/2025 10:05AM

We have identified the contributing factors of the issue in the Sales Order System.

Our incident response team estimates the fix will be implemented in the next minutes.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING about 5 hours ago - at 06/28/2025 09:37AM

We are currently investigating an issue with our Sales Order System.

Affected Accounts may be experiencing errors when trying to purchase orders.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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