Outage in VTEX
Indexing delays for Intelligent Search
Resolved Minor
July 03, 2025 - Started 10 months ago
- Lasted about 14 hours
Incident Report
We are currently investigating an issue in Intelligent Search.
Shoppers may be experiencing outdated product information in search results and Sellers may experience delays updating product information in the Admin.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
10 months ago - at 07/03/2025 02:40PM
The fix for the issue in Intelligent Search has been implemented.
Shoppers should no longer be experiencing outdated product information.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
10 months ago - at 07/03/2025 12:09PM
We have identified the contributing factors of the issue in Intelligent Search
While the fix is already being implemented, our incident response team estimates that the indexing queue will be normalized in the next hours.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
10 months ago - at 07/03/2025 11:17AM
We are currently investigating an issue in Intelligent Search.
Shoppers may be experiencing outdated product information in search results and Sellers may experience delays updating product information in the Admin.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Intelligent Search outage - 2 months ago
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