Outage in VTEX
Increased errors in order placement
Resolved Minor
August 26, 2025 - Started 8 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue in Master Data, affecting Checkout.
Shoppers may be experiencing issues placing orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
8 months ago - at 08/26/2025 08:12PM
The fix for the issue in Checkout has been implemented.
Shoppers should no longer be experiencing issues placing orders.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
8 months ago - at 08/26/2025 08:09PM
We have identified the contributing factors of the issue in Master Data.
Our incident response team estimates that the fix will be implemented in the next 10 minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
8 months ago - at 08/26/2025 07:56PM
We are currently investigating an issue in Master Data, affecting Checkout.
Shoppers may be experiencing issues placing orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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