Outage in VTEX

Increased errors in order placement

Resolved Minor
August 26, 2025 - Started about 6 hours ago - Lasted about 1 hour

Need to monitor VTEX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VTEX, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue in Master Data, affecting Checkout. Shoppers may be experiencing issues placing orders. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 08/26/2025 08:12PM

The fix for the issue in Checkout has been implemented.

Shoppers should no longer be experiencing issues placing orders.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED about 6 hours ago - at 08/26/2025 08:09PM

We have identified the contributing factors of the issue in Master Data.

Our incident response team estimates that the fix will be implemented in the next 10 minutes.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING about 6 hours ago - at 08/26/2025 07:56PM

We are currently investigating an issue in Master Data, affecting Checkout.

Shoppers may be experiencing issues placing orders.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Latest VTEX outages

Increased errors in Logistics shipping service - 19 days ago
Increased errors in VTEX ID - 22 days ago
Increased errors in VTEX ID - 22 days ago
Indexing delays for Intelligent Search - about 2 months ago
Increased errors in Sales Order System - about 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook