Outage in VTEX
Products unavailable in the Seller Portal
Resolved Minor
September 17, 2025 - Started about 13 hours ago
- Lasted about 3 hours
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Outage Details
We are currently investigating an issue in Seller Portal.
Affected Accounts may be experiencing products unavailable in the seller portal.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING
about 11 hours ago - at 09/17/2025 01:01AM
The fix for the issue in Seller Portal has been implemented.
A small subset of accounts should no longer be experiencing issues with products that have inventory in the Seller Portal not appearing on the Product Landing Page, as items are gradually being restored.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
about 11 hours ago - at 09/17/2025 12:29AM
We have identified the contributing factors of the issue in Seller Portal.
Our incident response team estimates that the fix will be implemented in the next 15 minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
about 12 hours ago - at 09/16/2025 11:49PM
We have identified the contributing factors of the issue in Seller Portal.
Our incident response team estimates that the fix will be implemented in the next 1 hour.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
about 12 hours ago - at 09/16/2025 11:41PM
We are currently investigating an issue in Seller Portal.
A small subset of accounts may be experiencing products with inventory in the seller portal not appearing on the Product Landing Page.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
about 13 hours ago - at 09/16/2025 11:08PM
We are still investigating an issue in Seller Portal.
A small subset of accounts may be experiencing products unavailable in the seller portal.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share
INVESTIGATING
about 15 hours ago - at 09/16/2025 08:26PM
We are currently investigating an issue in Seller Portal.
Affected Accounts may be experiencing products unavailable in the seller portal.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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