Outage in VTEX
Errors in build and deployment of VTEX IO applications
Resolved Major
September 18, 2025 - Started 2 months ago
- Lasted about 3 hours
Incident Report
We are currently investigating an issue in VTEX IO.
Affected Accounts may be experiencing errors in apps of VTEX IO.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
2 months ago - at 09/18/2025 05:01PM
The fix for the VTEX IO issue has been implemented.
All services have been restored, and we are currently monitoring the applications to ensure stability.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
MONITORING
2 months ago - at 09/18/2025 04:31PM
The fix for the issue in VTEX IO has been implemented.
Affected accounts should no longer experience elevated error rates in VTEX IO applications.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
2 months ago - at 09/18/2025 03:55PM
We have identified that some applications in VTEX IO may experience a high error rate during usage.
Our incident response team estimates that a fix will be implemented within the next hour.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
2 months ago - at 09/18/2025 03:15PM
We have identified the contributing factors of the issue in VTEX IO.
Our incident response team estimates that a fix will be implemented within the next hour.
We will send an additional update in the next 30 minutes, or as soon as we have more.
INVESTIGATING
2 months ago - at 09/18/2025 01:14PM
We are currently investigating an issue in VTEX IO.
Affected Accounts may be experiencing errors in apps of VTEX IO.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest VTEX outages
Payments processing issues - 27 days ago
Order flow to Pick and Pack interrupted - about 1 month ago
Degraded perfomance - about 1 month ago
Orders page not loading - about 2 months ago
High Error Rates in Checkout - about 2 months ago
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