Outage in VTEX

Increased errors in order placement

Resolved Major
September 25, 2025 - Started 2 months ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue with order placement. Shoppers may be experiencing issues placing orders. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
MONITORING 2 months ago - at 09/25/2025 08:47PM

The fix for the issue in order placement has been implemented.

Affected accounts should no longer be experiencing errors when creating orders or authorizing payments.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING 2 months ago - at 09/25/2025 08:29PM

We are currently investigating an issue with order placement.

Shoppers may be experiencing issues placing orders.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Latest VTEX outages

Payments processing issues - 27 days ago
Order flow to Pick and Pack interrupted - about 1 month ago
Degraded perfomance - about 1 month ago
Orders page not loading - about 2 months ago
High Error Rates in Checkout - about 2 months ago

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