Outage in VTEX

Admin UI returning 404 errors

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted 38 minutes

Incident Report

We are currently investigating an issue with our Admin. Merchants may experience difficulties loading the menu in the admin, and some pages may return a 404 error. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 09/30/2025 03:25PM

We are currently investigating an issue with our Admin.
Merchants may experience difficulties loading the menu in the admin, and some pages may return a 404 error.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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