Outage in VTEX

Issue affecting order placing

Resolved Minor
December 12, 2025 - Started about 1 month ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue that is impacting the processing of orders. Our team is actively working to identify the root cause and restore full functionality. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 12/13/2025 02:16AM

A mitigation has been applied, and the services have been restored.

At this time, no further errors are being observed. We are closely monitoring the platform to ensure continued stability.

IDENTIFIED about 1 month ago - at 12/13/2025 01:30AM

The checkout process is now stable, and all errors have been resolved.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED about 1 month ago - at 12/13/2025 01:15AM

We have identified the contributing factors of the issue, and a fix is being implemented.

The checkout process is showing signs of stabilization, and error rates have started to decrease.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING about 1 month ago - at 12/13/2025 12:46AM

We are currently investigating an issue that is impacting the processing of orders.
Our team is actively working to identify the root cause and restore full functionality.

We will provide further updates as more information becomes available.

Latest VTEX outages

Errors with VTEX ID - 25 days ago
Storefront Navigation Issues on VTEX Legacy Portal/CMS - about 1 month ago
Payments processing issues - 2 months ago
Order flow to Pick and Pack interrupted - 3 months ago
Degraded perfomance - 3 months ago

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