Outage in VTEX
Errors with VTEX ID
Resolved Major
December 19, 2025 - Started about 2 months ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue in our login service.
Our customers may be experiencing errors while logging in and placing orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 12/20/2025 04:25AM
The fix for the issue in our login services has been implemented.
Our customers should no longer experience errors when logging in and placing orders.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
about 2 months ago - at 12/20/2025 03:53AM
We have identified the contributing factors to the issue in our login service and are still implementing the fix.
Our incident response team estimates that the fix will be implemented in the next minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
about 2 months ago - at 12/20/2025 03:23AM
We have identified the contributing factors of the issue in our login service.
Our incident response team estimates that the fix will be implemented in the next minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
about 2 months ago - at 12/20/2025 03:01AM
We are currently investigating an issue in our login service.
Our customers may be experiencing errors while logging in and placing orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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