Outage in VTEX
Checkout Service Degradation
Resolved Minor
February 02, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue in our Checkout.
Affected Accounts may be experiencing errors when trying to purchase orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 02/02/2026 07:41PM
The fix for the issue in our Checkout has been implemented.
Affected Accounts should no longer be experiencing errors when trying to purchase orders.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
1 day ago - at 02/02/2026 07:29PM
We are currently investigating an issue in our Checkout.
Affected Accounts may be experiencing errors when trying to purchase orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest VTEX outages
Orders API considering API keys - 11 days ago
Admin Partial Outage - 12 days ago
Errors with VTEX ID - about 2 months ago
Issue affecting order placing - about 2 months ago
Storefront Navigation Issues on VTEX Legacy Portal/CMS - about 2 months ago
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