Outage in VTEX
Degraded performance for orders management
Resolved Minor
May 09, 2026 - Started 8 days ago
- Lasted 37 minutes
Incident Report
The fix for the issue in Orders has been implemented.
Merchants may be experiencing issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status.
Our incident response team is working to reprocess affected orders and transactions as soon as possible.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 05/09/2026 07:28AM
The fix for the issue in Orders has been implemented.
Merchants may be experiencing issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status.
Our incident response team is working to reprocess affected orders and transactions as soon as possible.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest VTEX outages
Order flow affected post purchase - 2 days ago
Order flow affected post purchase - 3 days ago
Checkout Service Degradation - 7 days ago
Login Errors - about 1 month ago
High error rate in stores - about 2 months ago
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