Outage in W. W. Norton & Company

System maintenance impacting new purchases and password changes

Resolved Minor
April 17, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

The W. W. Norton website and digital products are undergoing necessary system maintenance. New account creation, online purchases, and password changes will not be possible during this time. Access to products using existing accounts will not be impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Components affected
W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company wwnorton.com (main website) W. W. Norton & Company Smartwork5
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/17/2025 11:58PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 04/17/2025 09:20PM

The W. W. Norton website and digital products are undergoing necessary system maintenance. New account creation, online purchases, and password changes will not be possible during this time. Access to products using existing accounts will not be impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request

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